Call Center Support II
Job Title:
Call Center Support II Department:
Customer Service & Contact Center Operations Country:
United States of America State/Province:
Arkansas City:
Lowell Full/Part Time:
Full time Job
Summary:
Under routine supervision, this position will primarily support external clients and customers via phone and/or email by routine troubleshooting, problem solving, and conflict resolution.
This position will provide front-line technical support and will have the ability to route/escalate issues appropriately.
Job Description:
Key
Responsibilities:
Answer inbound customer service calls and inquiries via the telephone and email; provide first-level response, troubleshoot and redirect phone calls when appropriateAdditional projects/tasks as neededPerforming product/service-related activities like processing user information, activating accounts, receiving payments, etcEngage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industryAdminister programs, projects, and/or processes specific to the operating unit servedResearch and report on client complaints, help resolve client complaints, and ensuring that problems are resolved in a timely mannerReceive and respond to routine correspondence following established procedures not requiring management reviewUnderstand and implement administrative, application, or software systems, procedures, policies, and practicesCommunicate with people primarily inside and/or outside of the organization (answering questions, addressing concerns, resolving basic technical problems, etc.
)Collaborate with team and internal business partners to resolve basic challenges and develop useful knowledge becoming fluent in the language of logistics and transportation
Qualifications:
Minimum Qualification:
High School Diploma or GED equivalent with 1-2 years customer service-related experience.
Preferred Qualification:
College coursework experience preferred and/or 2-3 years of experience within customer service or helpdesk atmosphereAbility to work both individually and as a teamBasic deductive reasoning skillsComputer skills in Microsoft applicationsExperience working in a fast-paced environmentAbility to keep themselves very well organizedCustomer service experienceExperience in basic troubleshooting and problem resolution.
Education:
Associates:
Business Administration/Management, GED (Required), High School (Required) Work
Experience:
Clerical/Administrative, Customer Service/Account Manager Job Opening ID:
00395644 Call Center Support II (Open) This job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary:
$11.
45 - $16.
77.
Estimated Salary: $20 to $28 per hour based on qualifications.
Call Center Support II Department:
Customer Service & Contact Center Operations Country:
United States of America State/Province:
Arkansas City:
Lowell Full/Part Time:
Full time Job
Summary:
Under routine supervision, this position will primarily support external clients and customers via phone and/or email by routine troubleshooting, problem solving, and conflict resolution.
This position will provide front-line technical support and will have the ability to route/escalate issues appropriately.
Job Description:
Key
Responsibilities:
Answer inbound customer service calls and inquiries via the telephone and email; provide first-level response, troubleshoot and redirect phone calls when appropriateAdditional projects/tasks as neededPerforming product/service-related activities like processing user information, activating accounts, receiving payments, etcEngage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industryAdminister programs, projects, and/or processes specific to the operating unit servedResearch and report on client complaints, help resolve client complaints, and ensuring that problems are resolved in a timely mannerReceive and respond to routine correspondence following established procedures not requiring management reviewUnderstand and implement administrative, application, or software systems, procedures, policies, and practicesCommunicate with people primarily inside and/or outside of the organization (answering questions, addressing concerns, resolving basic technical problems, etc.
)Collaborate with team and internal business partners to resolve basic challenges and develop useful knowledge becoming fluent in the language of logistics and transportation
Qualifications:
Minimum Qualification:
High School Diploma or GED equivalent with 1-2 years customer service-related experience.
Preferred Qualification:
College coursework experience preferred and/or 2-3 years of experience within customer service or helpdesk atmosphereAbility to work both individually and as a teamBasic deductive reasoning skillsComputer skills in Microsoft applicationsExperience working in a fast-paced environmentAbility to keep themselves very well organizedCustomer service experienceExperience in basic troubleshooting and problem resolution.
Education:
Associates:
Business Administration/Management, GED (Required), High School (Required) Work
Experience:
Clerical/Administrative, Customer Service/Account Manager Job Opening ID:
00395644 Call Center Support II (Open) This job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary:
$11.
45 - $16.
77.
Estimated Salary: $20 to $28 per hour based on qualifications.
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